Location

thespa is housed within the grounds of DoubleTree by Hilton, Cadbury House in Congresbury, South Bristol. For treatments only please check in at the main spa reception located on the first floor of theclubandspa building. For Spa days please check in at the main club reception on the ground floor. For Spa day guests please use the car park on your first right when entering the Hotel grounds. From 1st January 2024 parking will be £3.50 per vehicle for the day, this can be paid upon arrival to the Club reception on check in.

Timings

Please make sure that you are on time for your spa treatment. If you fail to attend your treatment we may be forced to give the appointment away. If you think you may be late for your appointment please contact thespa on 01934 837 231.

What to Wear

If you are joining us on a Spa Day then robes and towels are complimentary. Alternatively, you may bring your own spa wear. Don't forget your swimsuits and remember to bring something dry to change into at the end of the day. You must wear suitable footwear around the Health Club and Spa areas, Flip flops can be purchased at an additional cost.

What to Bring

You may like to bring along a magazine, book or newspaper to read during your spa day. We encourage our guests to bring along reading materials, although there are often magazines left over by other guests. You may also like to bring along your own personal music player - we encourage our guests to do so but cannot be held responsible for loss or damage.

Dining at thespa

Some of our packages include a light lunch or afternoon tea at Bardolino Pizzeria, Bellini and Espresso Bar. thespa will provide you with a menu to choose from on your spa day. Drinks or extras can be added to your bill on the day. You are more than welcome to wear your robe in the restaurant.

Mobile phones, tablets etc

Mobile telephones are permitted on the Gym Floor, however telephone calls may only be taken outside the Gym area. Mobile telephones, tablets or cameras are not allowed on poolside under any circumstances and may not be used at all in Changing Rooms or Toilets. You are not permitted to take photos, videos or voice recordings of other members, guests, visitors or staff at any time in theclub. Mobile phones can be used in the outside spa area but only for purposes of browsing.

Cancelations and payments

Full payment is required at the time of booking for all Spa Days and Treatments. For Spa Days and Treatments we have a 7 day cancellation policy to receive a full refund. Any Cancellations after 7 days are Non-Refundable. For Group bookings of more than 5 guests full payment is required on booking. If you did wish to cancel please be aware our cancelation policy for groups of 5 or more is 30 days for a full refund. Cancelations after 30 days are Non-Refundable.

Advisory medical information

thespa at Cadbury House is an adult facility, for persons age 18 and over. In order for us to advise you on the correct treatments please inform us of any pre-existing medical conditions at the time of booking. Please bring a doctors note if you have any condition that may restrict the treatment that you book and make us aware before your visit.